"I'm very frustrated about it. Clarke's problems started early this year when Tim Hortons updated its app. Tim Hortons: The coffee chain is offering its Tims Rewards members one free any size dark roast coffee on November 8, 2020. Enjoy the convenience of Order & Pay, earn and spend Tims™ Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! *Please note that you must link your Tims Rewards (different from your digital Tim Card which is for payment) on the app in order to get the offers. The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. He says he doesn't like them and has never purchased one. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Tim Hortons began warning customers weeks ago that its Tims Rewards would go all digital Jan. 1. The coffee-and-doughnut chain is removing all of the contest’s paper cups over health concerns around staff handling items recently gripped and sipped by customers returning them for prizes. Some are also accusing the company of not initially responding to their inquiries and requests to be reimbursed after they encountered problems with the Tim Hortons app, which allows users to order and pay for their purchases with preloaded funds. Order food & drinks, get exclusive coupons, view gas prices, and find locations. 2020-03-20T23:19:55Z. Initial Tim Hortons complaints should be directed to their team directly. As Tim Hortons launches its first entirely virtual Roll Up The Rim contest, a lot of Canadians aren't thrilled with the idea of handing over yet more private information for a chance to win Join Tims™ Rewards and start earning rewards today. "I don't tend to make a big deal about things like this, but from what I've been able to ascertain by reading customer reviews, there are reams and reams of reviews from people that are experiencing the exact same issue that I am," Clarke said. The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. The value remaining on a TimCard ® may not be redeemed for cash at a Tim Hortons restaurant unless required by law. Along with these new treats, Tim Hortons is offering zero-dollar delivery through their app through the end of the year. In this update, we have updated the look and feel of the app, while keeping the same features you love like Scan for Rewards, Scan to Pay, and Mobile Order and Pay. Customize Your Food, Order Ahead & Skip Our Line! — algdubldubl (@a_lg_dubldubl) February 12, 2020 @TimHortons your announced changes to Tim’s rewards isn’t very good. Toll … Box 500 Station A Toronto, ON Canada, M5W 1E6. Instead, he said he got an "error" message and subsequently discovered approximately $21 that he'd loaded onto the app had disappeared. With the Tim Hortons app not working, some customers have even lost money. A Tim Hortons spokesperson said the company is "deeply" apologizing for the lack of customer service in responding to those who contacted it with complaints. Hockey fans can also play the Tims NHL® Hockey Challenge, which is back for the First Round of the 2020 Stanley Cup® Playoffs. Tim Hortons says it is scrapping plans for its upcoming Roll Up The Rim contest due to the novel coronavirus outbreak. I've asked my coworkers and we are all experiencing the same thing. Nearby Tim Hortons locations: Last edited by DragonRider on Jan 30th, 2020 10:23 am, edited 5 times in total. She invites story ideas at yvonne.colbert@cbc.ca. Some of these people were locked out of the app entirely and lost money that they had already added to their accounts. She was told such complaints must be filed within 30 days. 39-year-old man facing charges in stunt involving car driven off N.S. Earn points with every purchase at Quiznos! He says approximately three weeks later he got a response from the company providing a list of purchases. He made several attempts to contact the company through the app, reviews and Tim Hortons's website. It was still sitting in the old database," he said. She finally managed to reach someone by phone and said she was told, even though she had been given reference numbers during her previous calls, that there was no record of her conversations or online complaints. It required him to log in to his email and wait for a code so he could access his account. He said it seems to be a particular problem with a specific email provider. He said the company also recognized that moving from the old app to the new one didn't allow people to see their balances.Â. Home of Canada's favourite coffee. Enjoy the convenience of Order & Pay, earn and spend Tims™ Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! However, the next time she tried to use the app, she couldn't access her account. Failed to Charge - Broken hardware. Two weeks later, it worked. Try again… — Chun Wu (@TheChunWu) February 12, 2020 Canadian hockey card collectors want to put Tim Hortons in the penalty box. Tim Hortons says that between Dec. 20 and Feb. 21, up to 20,000 of its two million app users were affected by the introduction of the new app and subsequent updates. She lives in Mission, B.C. (THE CANADIAN PRESS / Cole Burston) Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. A former investment banker and his 10-year-old son say something is … Tim Hortons said its records show Skulish spent the money and that it was consistent with the Tim Hortons locations he frequents and his purchases. "I would really like to have an explanation as to what happened and why," Clarke said.Â. Wendy’s – Earn Rewards, Order Food & Score Offers. All content is posted anonymously by employees working at Tim Hortons. Tim Hortons’ mobile app is under investigation.. On Monday, the privacy protection authorities for B.C., Canada, Quebec and Alberta announced they will jointly investigate the app and its … Tim Hortons has also been working on more personalized digital offers through its mobile app – an effort that was already in the works but has … By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. These days she helps consumers navigate an increasingly complex marketplace and avoid getting ripped off. Clarke is also able to see a list of what he's bought on his app, which he says has always been correct. "I know it's only $25, but that's a lot of money to me. "I was surprised about that. It just hangs on launch. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Tim Hortons says that between Dec. 20 and Feb. 21, up to 20,000 of its two million app users were affected by the introduction of the new app and subsequent updates. Both via app and credit card does not work. Yvonne Colbert has been a journalist for nearly 35 years, covering everything from human interest stories to the provincial legislature. It looks like the Tim Horton's app has stopped working again. Comments are welcome while open. I am registered to your competitors app but not yours, it has nothing to do with a points system. Apart from being extra clean by increasing the … PlugShare User. Please note that CBC does not endorse the opinions expressed in comments. Registered Tim Hortons app … We're the people that spend money there, and I'm not going to do it anymore," Hogg said. I was happy about that, but when I went to [check] my balance, it was zero, and I couldn't figure that out," Skulish said.Â. Tim Hortons is really losing it's reputation with this charging station. Audience Relations, CBC P.O. As Tim Hortons prepares to go digital with Roll Up the Rim To Win next week, the app that will become the central feature of the campaign is facing criticism from customers who say money they loaded into their accounts has seemingly disappeared. Our Tim Hortons just got new management, perhaps it is related. ‎The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Unlike Skulish, Clarke said Tim Hortons has lost his business. Tim Hortons’ holiday lineup will be available through January 19. We have also added the ability to quickly reorder your past orders. In early November, she got a message that the app had been updated. "We moved the balance across from one database to the other. Tim Hortons said the latte showing on his purchases was a code error. "Every day, I go into Tim Hortons and grab a large double-double, and I go into work," he said. By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments, Get Rewards, Easy Ordering & Exclusive Offers. Tim Hortons does not identify COVID-19 […] She first loaded $5 to test it and when that worked, she loaded $25 from her credit card. Receive 1 point per $1 spent. wharf, Nova Scotia considers 'bubble zone' law to restrict anti-abortion protests, The dark story of two deaf schools and allegations of abuse spanning decades, Story of Syrian refugee who started a N.S. It's been months and months, and nobody seems to care," Hogg said. ", He said the new app did require customers to log back into it and that created "challenges" for a small number of customers. Tim Hortons chief corporate officer Duncan Fulton said users consent to this kind of tracking when they give the app access to the GPS on their phone. When she eventually did manage to gain access, it showed her balance as zero. ‎The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. The company has offered him, as well as Skulish and Hogg gift cards, but Clarke has declined. Order Tacos, Burritos, & more. This is the Tim Hortons company profile. She called her credit card company, hoping to get reimbursed. Did not work. The money was never gone. Is this widespread, or limited to Sioux Lookout? NEW Tims It Forward feature on the Tim Hortons® mobile app allows guests to surprise and delight family and friends with the gift of Tim Hortons PRESS RELEASE PR Newswire Dec. 2, 2020… He said he got the code and logged in, but the app wasn't working and wouldn't allow him to order. The new Tim Hortons location will be open from 6 a.m. to 8 p.m. during the winter, with expanded hours planned for the spring and summer months. We reserve the right to close comments at any time. Tim Hortons has released a statement regarding how the company will be handling COVID-19. Tim Hortons® is celebrating its commitment to coffee by giving away over $8 MILLION in free coffee and hot beverages ... 2020 /CNW/ - At Tim Hortons, ... guests can scan their Tim Hortons app … But if you don't have a smartphone, or just prefer to … According to a report from CBC News, somewhere around 20,000 out of two million app users were affected by updates between December 20 and February 21. In an email to Canadians and its loyal customers, Axel Schwan, the president Tim Hortons Canada, said the company has “been working to ensure that we are keeping your interests at the heart of every decision we make and everything we do.”. The email said his balance was zero.Â. 2019-04-30T14:57:13Z. Prior to the update, he had loaded three gift cards totalling $50 that he got for Christmas onto the app. Comments on this story are moderated according to our Submission Guidelines. Skulish said the company's records show he bought a latte. "Our job is customer service, and we did fall down there and for that, we do apologize to our guests who did call back. It’s complicated and missing the mark. woman wants others to know about donating an organ to a stranger, CBC's Journalistic Standards and Practices. He said beginning in December there was a slow, phased rollout of the new app that enabled Tim Hortons to identify some remaining bugs and "correct the most urgent items before continuing the process. Tim Hortons‘ iconic Roll Up the Rim contest is about to get a lot shorter and more complicated as the coffee chain moves to slash costs while pushing customers to use its mobile app. Skulish first noticed the app wasn't working in late December when he tried to use it to pay for his coffee. It’s complicated and missing the mark. Details: Tim’s Rewards is the new program which rewards loyal fans with a free hot brewed coffee or hot tea (any size), or baked good (except for Timbits and bagels) after every seventh purchase of 50 cents or more. Glassdoor gives you an inside look at what it's like to work at Tim Hortons, including salaries, reviews, office photos, and more. "To this day, I still haven't heard anything back from Tim Hortons or the app people, and that would probably be a month now," he said in mid-February. Jerry Clarke says the app wouldn't let him access his remaining $20. I’m throwing out my #TimHortons loyalty card. They lost my business because of it. It  was always there. We hope you enjoy this new version of the app! Tim Hortons said it is confident about resolving the matter and will fully co-operate with privacy regulatory authorities. Download Tim Hortons and enjoy it on your iPhone, iPad, and iPod touch. Tim Hortons's manager of digital and loyalty, Matt Moore, said since November there have been some big changes, what he calls a "series of transitional steps." It was not a level of service that our guests deserve," Meaghan Giffin said Feb. 26. That was good news for a meaningful chunk of Tim Hortons' demographic, which does not use smartphones. Her story, like Clarke's, is one of frustration as she tried to reach the company for help. Despite multiple attempts on various platforms, she heard nothing. "Right now, I'm left not knowing where my money is and what they're going to do about it," Fredericton resident Jerry Clarke told CBC News in an interview Feb. 10.Â. He said when he called Tim Hortons, he was told there was a problem, and it was working on it. The COVID-19 pandemic forced some on layoff and others who had to work … @TimHortons your announced changes to Tim’s rewards isn’t very good. “(There’s) not many people out and about so I guess it’s just us people that are going to miss it that are still working (from an office).” A large clientele for the Tim Hortons store has been provincial and federal government workers. Sarah-Beth Hogg is one of those people. However, she said after she explained her efforts to get her money back from Tim Hortons, Capital One gave her a goodwill credit for the $25. I am registered to your competitors app but not yours, it has nothing to do with a points system. chocolate company turned into a movie, What this N.S. It made employees happy, too. 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